Delivery

How much is shipping and delivery?

Pop your items in the shopping cart as you browse RamSpeed and proceed to the cart page.
While visiting your cart, you’ll be able to view an estimated shipping cost for the chosen items before heading to the checkout to place an order. From there, once you’ve provided the delivery address and chosen a shipping method the final costs will be calculated and shown on screen.

You don’t need to complete the order just yet, as there are still a few more details that need to be entered before the order is finalised.

When should my order arrive?

Usually, from the day your order ships, you can expect to be showing off your new hand-crafted purchase in around 5-15 business days.

We also offer an express shipping option during the checkout process for some orders. Our shipping partners advertise express delivery in 3-7 business days.

It’s important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.

The following countries have reported logistical delays that are outside of RamSpeed’s control: Canada, The UK, Australia, Italy, Germany.

Who will deliver my order?

We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, DHL, as well as the distribution expertise of local postal services including USPS to get your order to your doorstep as soon as possible.

For this reason, tracking is not always available.

If your order is being sent by a trackable service, these details will be included on the shipping email we send you, and also on your orders page.

Where can RamSpeed deliver to?

Our shipping partners deliver to all corners of the globe including APO, FPO, DPO addresses (Defence force, Diplomatic post etc).

Due to the nature of APO, FPO and DPO services it may take more than 45 days to receive your order. We recommend using a land/civilian address where possible.

What if my order is later than expected?

If your order hasn’t reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You’d be surprised how often this is the case!

You can check on the progress of your order up until it gets shipped over here.

Order in “Manufacturing” status? Read all about it here.

The following countries have reported logistical delays that are outside of RamSpeed’s control: Canada, The UK, Australia, Italy, Germany.

If you feel that your order is taking much longer than it should, you’ve allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we’ll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

An order is in an unexpected country. Why?

To ensure that items are delivered as swiftly as possible, there may be short periods when a shipping partner will need to change the delivery path of an order.

At this time DHL has identified potential delays with customs in a number of countries, and affected orders have been routed via a hub in Germany.

A tracking number was received, but tracking information is unavailable.

When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.

If tracking information has not appeared after 5 business days, please contact us.

The tracking information hasn’t been updated. Is the order stuck?

A number of shipping partners update tracking information when a package is received at each stage of the delivery path.

Generally, the package is still on the way, just waiting to be scanned at the next sorting facility.

What about customs?

As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, RamSpeed may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country.

It is recommended that you investigate the relevant local laws in your country.

Where will my order be sent from?

What to do if you are charged duty or customs taxes-
1 – Please pay the requested amount, if you’re able.
2 – Take a photo of the receipt, clearly showing the amount, and that it has been paid.
3 – Send us that picture together with your order number in a new support request here.

Once we have received all of the above information, we’ll get back to you within a day or two.

We’re sorry that this happened, and we don’t like it either – but we’re always here to make things right for you.

Can I send a gift to someone else?

Absolutely! The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address.
We don’t include any invoices or payment information in the packages, but elements of the packaging may reveal the goodies inside.

Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.

How will my order be packaged?

The RamSpeed packaging is sturdily designed to protect your order as it makes its way to you. There aren’t invoices or payment information sent with orders – rather this is sent to the e-mail address provided on the order.

Posters and large photographic prints arrive rolled in a mailing tube, while all other wall art and calendars are boxed flat.

T-shirts and hoodies are packaged in soft protective garment bags with a transparent logo that can show off the fabric colour or part of the printed design within. If the garment is intended as a secret gift, you may wish to be available to accept delivery.

If your order contains a few different products, they may be shipped as several separate packages, which can arrive on different days.

We are currently unable to personalise your order with a message or gift wrapping, but you may be more interested in a beautiful RamSpeed Gift Certificate! It’s delivered instantly via email which you can personalise for your lucky recipient.

What if I’ve provided the wrong address?

That’s OK, we forgive you. There are rare times when we are able to correct your address and you can request this here.